Policies

RETURNS AND EXCHANGES

Returns are accepted within 7 days of the date you receive your order. Returned items must be in their original, unused condition and sent back at your expense. Return shipping fees will not be reimbursed. Once we receive your return, we will credit your account or provide you with an exchange.

TROUBLESOME BRUSHES/SHEDDERS
Kindly note, there will be no refunds, returns, or exchanges on brushes or knots after six months.

Every once in awhile a brush/knot is a true shedder, but many times the brush/knot will shed due to improper handling. Please keep the following in mind:

  • NEVER immerse the brush handle in water. This will loosen the bond between the hair and the glue plug.
  • NEVER use hot water. This damages the hairs, just as hot water will damage human hair. This will also make the hair more scratchy. I have gotten many brushes to stop shedding simply by using them in cooler water for a few cycles.
  • NEVER press down when lathering. This can cause hairs to tangle or break.
  • Always rinse the brush in cold water and try to get all the soap out. This helps lock in moisture and prevent breakage.
  • Every few uses, wash the brush with conditioner. This will help keep the brush hair pliable and make it less likely to break.

USA SHIPPING AND DELIVERY
All US orders are shipped via US Postal Service First class mail. If you would like an alternate shipping method, extra fees will apply. Please contact us for a quote.

INTERNATIONAL SHIPPING AND DELIVERY
ALL International parcels are sent via US Postal Service First class mail. Tracking or delivery confirmation is not guaranteed. We will provide a tracking number showing your package was shipped. On average, shipments outside the US are delivered in two to three weeks. However, shipment times over a month are fairly common. Shipments will be considered lost six weeks after shipment. Once a package is deemed lost, we will reship most orders, one time, for half the original purchase price. Very few international shipments are lost, so problems are not anticipated.

BULK BRUSH/KNOT PURCHASE
We would be happy to sell to you in bulk, offering a discount of $2 per brush. If any problems arise with the brush, contact us directly. We will not communicate with your buyers. Minimum purchase amount to qualify for bulk shipping is $500. Also, depending on the size of your order, there may be a long wait time while we procure supplies. Please contact us via email with questions.